The Stars Connect team is ready to help you with your financial aid, student account, and registration and record questions. All of our services are still available and we encourage you to engage with us via email and through Zoom. Your health and safety is our top priority. We are working to phase out paper processes that have required you to visit the office. How we will serve you will look different than it has in the past, with plexiglass separating us when you visit in person and fewer opportunities for you to drop by and meet with a team member without an appointment.

Registration and Records

We encourage students to use the online functionality to register, add, or drop classes. Students without holds on their account should have this option available to them.


While there is no online functionality that allows a student to withdraw from a class online, there is no need to visit campus with a paper form. Please follow the policy below regarding processes that have previously been conducted by submitting paper forms in person to the Office of Registrar.

Students required to gain authorization from their advisor/dean may do so via DU email rather than providing a signed form in person. Students can complete the appropriate fillable PDF form, save it, and then email the request to their advisor as an attachment. Requests must be sent using your Dominican email address. Advisors will then be required to forward the completed form via their Dominican email with a statement granting their approval to In specific circumstances, student-athletes will require email authorization from Mark White. International students will require authorization from Sue Ponremy. Please email with any questions you may have regarding this process. Withdrawal Forms.

Transcript Requests

We are not currently processing same-day service requests for transcripts. Students are encouraged to request electronic transcripts.

Students who would like paper transcripts can request via myDU or by completing the paper transcript request form. Paper transcript requests will be processed two to three times per week. Students are encouraged to have any paper transcripts mailed to them rather than pick them up on campus. Students who request transcripts for pick up will receive an email when the transcript is ready and asked to arrange a time to pick up the transcript during regular business hours.

Enrollment and Degree Verifications

Enrollment verifications can be completed online via the National Student Clearinghouse. Students can request that information here. Verifications that require the University seal: There are some forms that require a university seal, specifically ones submitted to the state or other body for licensure. We are not taking walk-in requests for documents that require a university seal at this time. Students should email the form that requires the seal to These requests will be processed two to three times per week. Students are encouraged to have any documents mailed to them or the relevant party rather than pick them up on campus. Students who request to pick up these documents in person will receive an email when it is ready and asked to arrange a time to pick up the verification during regular business hours.

Student Account Services

We will be taking payments in the office. We encourage students to continue to use the online option to submit payments rather than visit the office. Payments will be accepted during normal business hours except between 12:00 noon and 1:00 p.m.

Account Holds

Students who are requesting a hold to be lifted and have an outstanding balance must email and the request will be reviewed by the Director of Student Accounts. Those requests will not be reviewed on a walk-in basis.

Financial Aid Services

Financial aid forms can be emailed, mailed, or faxed to us. Students can also drop the forms in a drop box located outside the office. If students want to schedule a time to meet with a specific staff member, we will schedule via a Zoom call. Walk-in appointments will not be taken at this time. Staff will not meet with students in their offices. Students can view their award letters and outstanding document requirements in myDU.

Contact Us
Office Hours

Monday–Thursday, August 31–September 3
8:30 a.m.–6:30 p.m.
Friday, September 4
Friday: 8:30 a.m.–4:30 p.m.
Tuesday, September 8
8:30 a.m.–6:30 p.m.

Regular hours will resume on Wednesday, September 9
8:30 a.m.–4:30 p.m.

Contact Us

Financial Aid Questions
(708) 524-6809

Student Accounts Questions
(708) 524-6791

Registration and Records Questions
(708) 524-6809

Stars Connect Staff

Victoria Spivak
Assistant Vice President, Student Enrollment Services and Director of Financial Aid
(708) 524-6950

Debbie Morsovillo
Associate Director of Financial Aid
(708) 524-6808

Megan Reidy-Champion
Assistant Director of Financial Aid
(708) 524-6578

Faye Herzog
Student Service Representative
(708) 524-5920

Tracy Howery
Student Service Representative
(708) 524-6809

Grace Irizarry
Transcript Evaluator and Student Service Representative
(708) 524-6804

Sharon Lentz
Student Loan Coordinator
(708) 524-6797

Natali Natera
Financial Aid Counselor
(708) 524-6807

Venessa Sullivan
Student Accounts Specialist
(708) 524-6566