Services and Contact Information

Stars Connect is here to help with student registration, records requests, financial aid services and more.

Stars Connect Services

Students can use myDU to register, add or drop classes. Students without holds on their account should have this option available to them.

Check here for dates for advance registration and to access the registration readiness tool. Students who need to register and/or add/drop classes and cannot do so online can use the digital forms available.

Withdrawal

Students should use the digital withdrawal form. This process replaces the paper form that was previously available.

Transcript Requests

Stars Connect is unable to process same-day service requests for transcripts. Instead, students are encouraged to request electronic transcripts, which can be done through Parchment.

Transcript requests are processed during business hours in the order received. Typically, requests are fulfilled within 24–48 hours. However, there may be a delay in service due to holidays and/or unforeseen university closure.
An active student account hold will prevent fulfillment of transcript requests.
Transcripts cost $15 each.

Delivery Options

Send now. Transcripts will be processed within the 24-48 hour window.
Hold for end of term. Transcript orders will be held until the end of the term when grades are calculated and confirmed.
Hold for degree. Transcript orders will be held until the conferral date is confirmed and posted on the transcript.

Visit the Parchment site to order transcripts. .

Enrollment and Degree Verification

Enrollment verification can be completed online via the National Student Clearinghouse. Students can request that information here.

Verifications that Require the University Seal
There are some forms that require a university seal, specifically forms submitted to the state or other body for licensure.

At this time, Dominican does not take walk-in requests for documents that require a university seal. Students should email the form that requires the seal to starsconnect@dom.edu. These requests will be processed two to three times per week.

Students are encouraged to have documents mailed to them or the relevant party rather than pick them up on campus. Students who ask to pick up these documents in person will receive an email when they are ready and must arrange a time to pick up the verification during regular business hours.

Student Account Services

Payments

Students can make payments online at any time via myDU. Cash or check payments may also be made in the office Monday through Friday, between 8:30 a.m. and 4:30 p.m.

Account Holds

Students who are requesting a hold to be lifted and have an outstanding balance must email bursar@dom.edu and the request will be reviewed by the Director of Student Accounts. These requests will not be reviewed on a walk-in basis.

Financial Aid Services

Students can securely upload any documents they need to submit. Forms can also be dropped off in Lewis 115 or in the box outside the office. If you need to meet with a specific staff member, please email them to schedule an appointment.