The Stars Connect team is excited as we return to campus and are ready to help you with your financial aid, student account, and registration and record questions.  All of our services are still available and we encourage you to engage with us via email and through Zoom. Your health and safety is our top priority. We are working to phase out paper processes that have required you to visit the office. How we will serve you will look different than it has in the past, with plexiglass separating us when you visit in person and fewer opportunities for you to drop by and meet with a team member without an appointment. 

Office Hours

8:30 a.m. to 4:30 p.m.

Registration & Records Services


We encourage students to use the online functionality to register, add, or drop classes. Students without holds on their account should have this option available to them.


While there is no online functionality that allows a student to withdraw from a class online, there is no need to visit campus with a paper form

Please follow the policy below regarding processes that have previously been conducted by submitting paper forms in person to the Office of Registrar.

  • Students required to gain authorization from their advisor/dean may do so via DU email rather than providing a signed form in person. Students can complete the appropriate fillable PDF form below, save it, and then email the request to their Advisor as an attachment. Requests must be sent using your Dominican email address. Advisors will then be required to forward the completed form via their Dominican email with a statement granting their approval to In specific circumstances, Student-Athletes will require email authorization from Mark White. International students will require authorization from Sue Ponremy. Please email with any questions you may have regarding this process. 
  • The forms can be accessed here:'s_Office/Undergraduate_Students/Forms.jnz
Transcript Requests

We are not currently processing same-day service requests for transcripts. Students are encouraged to request electronic transcripts.That can be done here:'s_Office/Transcript_Requests.jnz

Students who would like paper transcripts can request via myDU or by completing the form found here:

  • Paper transcript requests will be processed two to three times per week. Students are encouraged to have any paper transcripts mailed to them rather than pick them up on campus.
  • Students who request transcripts for pick up will receive an email when the transcript is ready and asked to arrange a time to pick up the transcript during regular business hours.
Transfer Credit Approval Forms

This form is submitted by current DU students who are taking classes at another institution which they intend to transfer back to the university.

The form does not need to be submitted in person, it can be downloaded, completed, and emailed to

Download the form here:'s_Office/Undergraduate_Students/Forms.jnz

Enrollment & Degree Verifications

Enrollment verifications can be completed online via the National Student Clearinghouse.Students can request that information here:'s_Office/Enrollment_Verifications.jnz.

Verifications that require the University seal:

  • There are some forms that require a university seal, specifically ones submitted to the state or other body for licensure. We are not taking walk-in requests for documents that require a university seal at this time.
    • Students should email the form that requires the seal to requests will be processed two to three times per week.Students are encouraged to have any documents mailed to them or the relevant party rather than pick them up on campus.
    • Students who request to pick up these documents in person will receive an email when it is ready and asked to arrange a time to pick up the verification during regular business hours.
Classroom Space Questions

All questions from faculty or staff regarding classroom space should be sent directly to Kelly Simmons, University Registrar, at rather than visiting the office.

Degree Audit Questions

Students need to reach out via email regarding questions about degree audits. They can email with questions. We are not meeting with students in person on degree audits at this time.

Faculty/Staff Questions

We encourage all faculty and staff who would typically walk into our office with questions to email the relevant party or use Microsoft Teams to chat their question. The staff that is both on campus and working from home will be available to assist.

Student Account Services


We will be taking payments in the office. We encourage students to continue to use the online option to submit payments rather than visit the office.

  • Payments will be accepted during normal business hours except between 12– 1 p.m.
  • Account Holds
    • Students who are requesting a hold to be lifted and have an outstanding balance must email and the request will be reviewed by the Director of Student Accounts.
    • Those requests will not be reviewed on a walk-in basis.

Financial Aid Services

  • Financial aid forms can be emailed, mailed, or faxed to us. Students can also drop the forms in a drop box located outside the office.
  • If students want to schedule a time to meet with a specific staff member, we will schedule via a Zoom call. Walk-in appointments will not be taken at this time. Staff will not meet with students in their offices.
  • Students can view their award letters and outstanding document requirements in myDU.

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