Current Staff Resources

Connecting to the DU Network 

All DU office computers are physically wired to the DU network. For all non-wired devices, faculty and staff utilize the DU Wireless connection. DU Wireless offers an encrypted connection with unrestricted Internet access speed. To join the secured DU Wireless, you will need to provide your Dominican username and password at first connection.  

Dominican University ID (Star Card) 

Your DU identification card is the Star Card. The Star Card is your personal identification card and gives you access to campus buildings, printing, DU Dollars and more. A personal ID such as a Driver’s License, State ID or Passport will be needed to create or replace a Star Card. Please visit the DU Information Technology Support Center during normal business hours to obtain a Star Card. 

Office Computers 

Dominican University provides a new device (choice of Windows or macOS) to all staff and full-time faculty at time of hire. These devices are replaced every five (5) years. Devices are deployed with a standard university image and software setup. Any additional technology needs must be requested through your supervisor 

Zoom Account 

Zoom is DU’s video meeting and classroom solution. Before you can use Zoom, you will need to register your Zoom account. To register your Zoom account, go to https://dom.zoom.us/ and login with your Dominican username and password. Once you've signed in, your Zoom Professional account will immediately be generated.

More information on using Zoom

Telephone 

Dominican uses a Microsoft Teams-based phone service. You can make and receive telephone calls with your Dominican-based phone number in the Microsoft Teams desktop, mobile and web apps, and from Teams-based phones. 

More Information About Teams Calling 

Microsoft 365 Account 

Microsoft 365, formally known as Office 365, is a collaborative tool where your team can chat, make audio and video calls, host meetings, share screens, files and is designed to help you achieve more with Outlook email, Office apps, One Drive (Storage solution) and more… 

To access your Microsoft 365 account, login to https://outlook.com/dom.edu with your Dominican username and password. 

VPN Access 

The DU VPN (virtual private network) allows faculty and staff to securely access our network while off campus. 

• Request Access to the DU VPN
• Get Directions on How to Access DU VPN Once Approved

University Directory 

DU faculty and staff are provided with a university directory profile, located at this link. At the bottom of your profile page, is a link to a form to request any changes.

Equipment Loan Program 

The DU Information Technology Support Center is also home to the Equipment Loan Program (ELP). The ELP is available to be used by faculty, staff and current students enrolled atDU. You are required to show a valid Dominican Star Card when you use the ELP. All the items in our program are available to loan for a five (5) day check out period. 

Working Off Campus 

• A strong internet connection (download speeds of at least 3 Mbps are required for Zoom classes or meetings, and a faster connection of 25Mbps of greater is strongly recommended for a smooth experience)
• A computer or Laptop, webcam and a headset are recommended. A headset is not necessary if working from a quite area
• Access, share and collaborate with Microsoft Teams and OneDrive Cloud Storage
• Software available from off-campus
• Access email from off campus use your Microsoft 365 Account.
• Access your phone and voicemail
• Access your computer or a server (VPN)
• Access your network drives
• Access remote applications/desktop
• Schedule virtual meetings using Zoom 

DU Information Technology Support Center 

The DU Information Technology Support Center is the primary point-of-contact for your technology related needs and help.  You can find a variety of help for technology related issues using our Knowledge Base. Support Center help is available for contact during normal working hours the following ways: 

In-person: Visit us in Lewis 048. 

Video (Zoom): Connect to the Support Center 

Phone: Call (708) 524-6888  

Online: Visit support.dom.edu 

Email : Send an email to supportcenter@dom.edu with a detailed description of your issue. Attach screenshots that show what you are experiencing or paste links to pages giving you an issue.