Dave Aron
Professor, Marketing
Brennan School of Business
Dave Aron is a marketing educator, consumer researcher, and mentor, and coach. His passions include consumer research, specifically in the areas of consumer dissatisfaction and dysfunctional consumer behaviors such as grudgeholding and retaliation. He also offers guidance for entrepreneurs and young careerists. Dave has served businesses and non-profit firms, providing recommendations regarding strategy and tactics, brainstorming, marketing communications, and product and personal branding. He has taught many different marketing courses and helped generate a variety of marketing solutions.
Consumer dissatisfaction and dysfunctional consumer behaviors such as grudgeholding and retaliation. Marketing strategy and brand management.
Minsky, L.; Aron, D. "Are You Doing The SWOT Analysis Backwards?" Harvard Business Review, 2021.
Aron, David; Kultgen, Olivia. "The Definitions of Dysfunctional Consumer Behavior: Concepts, Content, and Questions." Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2020
Petersen, M. J., Wright, N. D., & Aron, D. "Intense Customer Satisfaction while Studying Abroad: Study Abroad as a Transcendent Customer Experience." Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2020.
Aron, David. "Digital Dysfunction: Consumer Grudgeholding and Retaliation in the Digital Era." Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2016
Aron, David. "The SACI Approach for Teaching Marketing Strategy: The Student-Authored, Client-Intensive Parallel Case Study." Marketing Management Association Spring Educators' Conference, 2016
Aron, David. "Approaches to Developing a College Course on Consumer Satisfaction." Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2014
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