IT Systems Status: All Systems Operational   SEE SERVICE DASHBOARD
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The Division of Information Technology seeks to connect mission to technology within the Dominican University community.

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Announcements

1/12/2022: Jenzabar One Name Search Timeouts

Information Technology is aware of consistent slowness/timeouts in the name search feature of Jenzabar One. This is a known issue which has been reported by numerous other schools and is under investigation by Jenzabar. As more information becomes available to our web and systems team from Jenzabar, the Support Center will keep the user base updated.

Please contact the DU-IT Support Center at supportcenter@dom.edu or x6888 with any questions or support needs.

1/6/2022: Known Issue with "Student Course History" in myDU Advising tab

Information Technology is aware that the existing Student Course History report in the myDU Advisors tab is currently not functional. This issue has been reported to Jenzabar and is actively under investigation by their technical team. As a temporary work-around, a new portlet was created by Information Technology to access the data. Directions are available on the Advisors tab, top of the page.

As more information becomes available from the vendor, we will update the community accordingly. We apologize for this inconvenience.

If you have any questions, please contact the Support Center at supportcenter@dom.edu.

1/8/2022: Panopto Cloud Upgrade

On Saturday, January 8th, our Panopto Cloud site will be upgraded to the latest release. This upgrade will occur from 8:00 PM to 12:00 AM (next day) CST. We expect up to 4 hours of viewer downtime beginning at the start of the maintenance window. For more information on what's new in the latest Panopto cloud release, please refer to the release notes here: panop.to/bali-notes.

If you need further assistance, please contact the Support Center at supportcenter@dom.edu.

Support Service Hours

Monday-Thursday: 7:45am-7:00pm
Friday: 7:45am-5:00pm
Saturday: 8:00am-12:00pm
Sunday: 12:00pm-5:00pm

Located in Lewis 048